The Military Customer: Hampton Roads' Most Underserved Market Segment
Hampton Roads' military community — approximately 80,000 active duty personnel plus their families — is one of the highest-value local customer segments available. Military families have higher-than-average household incomes, extraordinary brand loyalty to businesses that treat them well, and powerful word-of-mouth networks. Yet most Hampton Roads businesses do nothing specific to attract or serve military customers beyond occasionally mentioning 'military discount' in passing.
The PCS opportunity: Every year, roughly 40,000 military families PCS to or from Hampton Roads installations. Each incoming family needs a new dentist, pediatrician, mechanic, hairdresser, landscaper — starting from zero in a new city, searching Google for every service simultaneously. A business whose website addresses military families and mentions proximity to their installation captures this motivated, urgent customer segment at maximum buying intent.