Who We Are
BuildPro Business Services™ ("Company," "we," "us," or "our") is a web design, development, hosting, and digital marketing company based in Virginia Beach, Virginia. Our website is located at buildprobusiness.com.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage us for services. By using our site or services, you consent to the practices described here.
Information We Collect
2.1 — Information You Provide Directly
We collect information you voluntarily give us when you fill out a contact or quote form, email or text us, call our office, sign a service agreement, or communicate with us via social media. This may include your name, business name, email address, phone number, mailing address, website URL, and any details you include in your message.
2.2 — Information Collected Automatically
When you visit our website, we and our third-party tools may automatically collect:
- IP address and approximate location (city/region)
- Browser type, device type, and operating system
- Pages visited, time on site, and referring URL
- Clicks, scrolls, and interaction data
- Cookie identifiers and session data
2.3 — Information from Third Parties
We may receive information about you from Google (via Google Ads or Analytics), Facebook, or other advertising and analytics platforms you interact with through our site.
How We Use Your Information
| Purpose | Examples |
|---|---|
| Providing Services | Building your website, managing hosting, delivering SEO reports |
| Communication | Responding to inquiries, sending project updates, invoicing |
| Marketing | Sending promotional emails or texts (with your consent); running targeted ads |
| Analytics | Understanding how visitors use our site to improve it |
| Legal Compliance | Meeting our obligations under applicable law; enforcing our Terms of Service |
| Business Operations | Billing, recordkeeping, fraud prevention, and dispute resolution |
Legal Basis for Processing
We process your personal information on the following legal bases:
- Contract: Processing is necessary to fulfill a service agreement with you.
- Legitimate Interests: We have a legitimate business interest in marketing our services, improving our website, and preventing fraud.
- Consent: Where we rely on your consent (e.g., marketing emails or SMS), you may withdraw it at any time.
- Legal Obligation: We may process data to comply with applicable laws and regulations.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies. Types of cookies we use include:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Used by Google Analytics to understand site traffic and user behavior.
- Advertising Cookies: Used by Google Ads and similar platforms to measure ad performance and serve relevant ads.
- Preference Cookies: Remember your settings and preferences across visits.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:
- Service Providers: Trusted vendors who help us deliver services — such as Bluehost (hosting), email platforms, payment processors, and analytics tools — under confidentiality obligations.
- Google & Advertising Platforms: Data shared with Google Ads and Analytics for campaign measurement and site improvement.
- Legal Requirements: If required by law, court order, or governmental authority.
- Business Transfer: In the event of a merger, acquisition, or sale of business assets.
- Your Consent: With your explicit consent for any other purpose.
Data Retention
We retain your personal information only as long as necessary:
- Active clients: For the duration of our service relationship plus 3 years after project completion.
- Prospective clients (inquiries): Up to 2 years from your last contact, unless you request earlier deletion.
- Website analytics data: Typically 26 months per Google Analytics default settings.
- Legal holds: Longer if required by law or an ongoing dispute.
When data is no longer needed, we securely delete or anonymize it.
Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption on our website
- Secure password practices and access controls
- Use of reputable, security-conscious hosting and service providers
- Regular software updates and security monitoring
Your Rights & Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us using the information in Section 14. We will respond within 30 days.
Children's Privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will promptly delete it. Please contact us immediately if you believe this has occurred.
Third-Party Links
Our website may contain links to third-party websites and social media platforms (Facebook, X/Twitter, YouTube, LinkedIn, Reddit). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing any personal information.
Virginia Privacy Rights (VCDPA)
As a Virginia-based business, we comply with the Virginia Consumer Data Protection Act (VCDPA). Virginia residents have the right to:
- Know what personal data we process about them and why
- Access, correct, or delete their personal data
- Opt out of processing for targeted advertising
- Opt out of profiling used to make decisions that produce significant effects
- Appeal our decision if we decline to act on a privacy request
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the effective date at the top of this page. For material changes, we will provide more prominent notice such as an email notification to active clients. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out: